Terms and conditions

Brightview Skylights Exeter installs and replaces skylights and rooflights in homes in Exeter and the surrounding 30 miles. We have no public premises. You can contact us by email at info@brightviewskylightsexeter.co.uk, through the quote form on this website or on WhatsApp.

We give you a written quote only after a survey, because the price depends on your roof, your ceiling and the room. The quote is accompanied by a finish schedule that records the room, the ceiling and roof build, how the lining will be formed, how it will be finished and how dust will be managed.

A quote is an offer. A contract between us is formed when you accept the written quote, whether by signing it, replying to confirm in writing or asking us to book the work. Prices stay open for the validity period stated on the quote. Any price shown on this website is general information, not an offer.

We measure and inspect the roof, the ceiling and the room before quoting. A survey records what we can see and reach. If opening up the roof or ceiling shows something that could not be seen at the survey, such as rotten timber, hidden services or an unexpected roof build, we will tell you, explain the effect on the work and the price, and agree the way forward with you before going on.

If you want to change the specification, the size or position of an opening, the finish or the timing after you have accepted the quote, tell us as early as possible. We will confirm in writing what the change means for the price and the programme. A change only takes effect when both of us have agreed it in writing, and email or message is enough.

You agree to give us safe access to the property on the agreed dates, including the roof, the room below and a clear route between them. Please move furniture and valuables out of the working area where you can. Where scaffolding is needed, we will tell you in advance, and you are responsible for arranging any permissions that apply to your property, for example if scaffolding must stand on a shared or public area.

We take care to manage dust and to leave the room clean, and we protect the floor and furnishings in the working area. Because opening a roof and cutting a ceiling is building work, some disturbance is unavoidable, and old ceilings such as lath and plaster can behave unpredictably. We will explain the risk at survey and form the opening with care.

Work on a roof depends on the weather. We may need to rearrange a date for safety or to protect your home, and we will agree a new one with you as soon as we can.

Planning

Most rooflights on a house are permitted development, but the position varies with your property. Flats and maisonettes, listed buildings, conservation areas with an Article 4 direction and homes in a national park can all be treated differently. Obtaining any planning permission or listed building consent that your property needs is your responsibility as the homeowner. We will give you the information about the proposed rooflight that you need to check with your local planning authority, and our quote will say if we think consent may be needed. You can read the general rules at gov.uk.

Building Regulations

Installing a new rooflight, or replacing a whole rooflight or roof window, is normally notifiable building work. We handle the Building Control notification where the work is notifiable, and we install to the Building Regulations in force. If the work does not need notifying, for example when only the sealed glass unit is replaced in an existing frame, we will tell you.

Payment is as set out in your written quote: the amounts, the stages at which they fall due and how to pay. We do not take payment before you have accepted the quote in writing. If a payment is overdue, we will contact you first. We may pause work on your job until an overdue stage payment is made.

The price covers the work described in the quote and finish schedule. Anything outside them is extra and agreed with you in writing first.

If we agree a contract with you at your home, or by phone, email, message or through this website, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel without giving a reason. The 14 days start on the day the contract is made. To cancel, tell us clearly in writing, for example by email. You can use the model cancellation form from gov.uk if you wish, but you do not have to.

You may ask us to start work within the 14 days, for example because a date suits you. If you do, we ask you to say so in writing. If you then cancel within the 14 days, you must pay us for the work done up to the point you told us, in proportion to the full contract price, and for any materials we have ordered specially for your job and cannot return. If you do not ask us to start within the 14 days, you will not have to pay anything for cancelling. The right to cancel ends once the work is fully carried out, but only if you asked us to start and told us in writing that you understood you would lose it.

These cancellation rights are separate from our complaints procedure and from your rights if something is wrong with the work.

If you wish to cancel after the 14 days, tell us in writing as soon as you can. We will charge only for work already done and for materials we have ordered for your job that we cannot return or reuse, and we will itemise it for you.

Our installation workmanship carries a 10-year workmanship guarantee. It covers weathering and flashing we fitted, the fixing of the unit, and the lining and finish we formed. It does not cover manufacturer defects, which are covered by the manufacturer's own warranty and which we will help you claim, or damage, alterations by others, normal wear or storm damage. The guarantee is not insurance-backed and it does not affect your statutory rights. The detail is on our guarantee page.

Under the Consumer Rights Act 2015, we must carry out the work with reasonable care and skill, the products must be of satisfactory quality, fit for their purpose and as described. If something is wrong, you may be entitled to have it put right, a price reduction or a refund. See gov.uk for a summary.

We are responsible for loss or damage that is a foreseeable result of our failing to take reasonable care or to keep to these terms. Our responsibility does not extend to loss that could not reasonably have been foreseen, or to delays caused by events outside our reasonable control, such as severe weather. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude.

If something has gone wrong, please tell us. Our complaints procedure explains how, what to expect and where to turn if we cannot settle it between us.

We use your personal information as described in our privacy policy.

These terms and any contract between us are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live elsewhere in the United Kingdom you may also bring a claim in your local courts.

This page was last reviewed in October 2026.